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Refund and Returns Policy

This is for informational purposes only. For legal advice, please consult with an attorney.

Last Updated: [19th November, 2024]

This Refund and Returns Policy outlines the terms and conditions under which you may return products purchased from [Store Name] and receive a refund or exchange.

Return Eligibility

  • Return Window: Items must be returned within [Number] days of the original purchase date.
  • Condition: Items must be in their original condition, unused, and in their original packaging.
  • Proof of Purchase: A copy of the original purchase receipt is required.

Return Process

  1. Contact Us: Please contact our customer service team at [Email Address] or [Phone Number] to initiate a return.
  2. Shipping: You will be responsible for the cost of shipping the returned item(s) to us. We recommend using a trackable shipping method.
  3. Inspection: Upon receipt, we will inspect the returned item(s) to ensure they meet our return eligibility criteria.
  4. Refund or Exchange: Once your return is approved, we will process your refund or exchange within [Number] business days.

Refunds

  • Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Refunds may take [Number] business days to appear on your statement, depending on your financial institution.

Exchanges

  • Availability: We will do our best to exchange your returned item for the same item in the desired size or color.
  • Stock Availability: If the desired item is not in stock, we will offer you a refund or a credit for a future purchase.

Non-Returnable Items

Certain items are non-returnable, including:

  • Digital products
  • Personalized items
  • Items marked as “final sale”

Additional Notes

  • Shipping Costs: Shipping costs are non-refundable unless the return is due to our error.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for a replacement or refund.   
  • Lost or Stolen Packages: We are not responsible for lost or stolen packages. Please ensure you track your return shipment.

Questions?

If you have any questions about our Refund and Returns Policy, please contact our customer service team.

Sinacmedics 
contact@sinacmedics.com
+234 803 861 3844